SME Response Center — First-Time User Guide
New here? This guide walks you through everything you need to run your first survey — from setting up a project to sharing a public link and reading responses.
The SME Response Center is a platform for creating, sharing, and analyzing surveys. Here's the big picture of how the pieces fit together:
Projects
Containers that organize your surveys and sessions under one initiative or event.
Surveys
The actual questionnaires people fill out — each gets a public share link.
Sessions
Event sessions that auto-generate their own feedback survey + QR code.
Templates
Pre-built survey structures you can launch from in one click.
A project groups related surveys under one initiative, event, or program.
Open the Projects page
Click Projects in the left sidebar.
Click "New Project"
The blue button in the top-right opens a form dialog.
Fill in the details
Give your project a name (required). Optionally add a business unit, event program name, owner, description, start/end dates, and associated events.
Save
Click Save. Your project now appears as a card. You can click View Project to see all surveys and sessions inside it.
A survey is the questionnaire your audience will fill out.
Open the Surveys page
Click Surveys in the sidebar.
Click "New Survey"
Opens a form where you set the survey's title, description, type, business unit, and project.
Set the status to "Active"
A survey must be active before the public can fill it out. Drafts can't be shared yet.
Save, then build your questions
After saving, click View on the survey card to open its detail page. There you'll use the Survey Builder tab to add and reorder questions (short text, multiple choice, rating, etc.).
Templates give you a ready-made set of questions so you don't start from scratch.
Open the Templates page
Click Templates in the sidebar. You'll see a grid of template cards organized by category.
Preview a template
Click any card to preview the questions it includes.
Launch a survey from it
Click Use Template. This opens the survey form with the template's questions pre-loaded — just set your title, project, and status, then save.
The survey detail page is your control center for each survey.
Go to Surveys
Click Surveys in the sidebar.
Click "View" on a survey card
This opens the Survey Detail page, which has tabs for building questions and viewing analytics.
Preview the live form
From the detail page you can open the public form to see exactly what your respondents will see.
Sessions are a specialized shortcut for event feedback. Instead of manually building a survey for every session at a conference, you create a Session and the platform does the rest.
Auto Survey
Each session generates its own feedback survey with standard questions.
Auto QR Code
A QR code is created so attendees can scan and rate the session instantly.
Project Linked
Sessions attach to a project so all feedback rolls up together.
When to use a Session vs. a regular Survey:
Use a Session when you're collecting feedback on a specific event session or speaker — it auto-builds the survey and QR code for you.
Use a regular Survey for anything else — audience research, membership polls, lead capture, etc.
Once people start submitting, you can view results in a few places:
Responses page — a platform-wide list of every submission, from surveys and sessions alike.
Survey Detail page → Analytics tab — per-survey charts and answer breakdowns.
Dashboard — top-level stats: total projects, surveys, responses, and active counts.
Reports — deeper analysis and exports.